If you are looking for Microsoft Dynamics Support Specialist, RSM can help. If you have questions about the resolution of this issue, please ask them in the comments. You should be able to access Dynamics CRM Outlook client without any further crashes. Open Outlook and reconfigure the Dynammics CRM Client for Outlook. If it is empty, then delete the CRMOrgmailboxPrefix_XXXXXXXX folder completely. On the right hand side its properties will be loaded. Under IPM_SUBTREE > expand Tasks > Select CRMOrgmailboxPrefix_XXXXXXXX.And then IPM_SUBTREE by clicking on the arrow to the left of each. Double click on the mailbox store containing the folder you wish to alter (typically this will be represented/displayed as your email address, and Provider will be Microsoft Exchange Message Store).If you have more than one profile, select the profile which contains the folder you wish to alter.
From the extracted folder, double click on mfcmapi.exe. Navigate to and download the MFCMAPI tool, making sure to download the correct 32bit or 64bit version depending on what version of Outlook you are running.If you re-enable the Add in, Outlook immediately crashes when you open it. If you go into Add-ins, and disable the Dynamics CRM for Outlook Client, Outlooks works normally. I’ve run into several situations that when installing or updating the Microsoft Dynamics CRM Client for Outlook, immediately after opening Outlook, Outlook crashes and has to close.
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